Terms & Conditions
Returns
You are welcome to return items that you are not satisfied with under these terms:
- Prepackaged items must still be in the original packaging.
- All sets and card packages must be unopened.
- We do not accept returns on Webkinz, Lil Kinz, Shining Stars, Kookeys as we cannot insure that the secret website code has not already been used. This is an accepted industry-wide policy.
- Except in cases where we’ve shipped an incorrect item, we do not issue refunds on your original shipping charges and we do charge a 10% restocking fee on all returns