Terms & Conditions

Returns
You are welcome to return items that you are not satisfied with under these terms: 
  • Prepackaged items must still be in the original packaging.
  • All sets and card packages must be unopened.
  • We do not accept returns on Webkinz, Lil Kinz, Shining Stars, Kookeys as we cannot insure that the secret website code has not already been used. This is an accepted industry-wide policy.
  • Except in cases where we’ve shipped an incorrect item, we do not issue refunds on your original shipping charges and we do charge a 10% restocking fee on all returns